Irrate., very disappointed and tired of being a doormat to a big business

This wh6 I day they have been aware of my mouldy biltong .

[08/14, 18:03] Janine: Hi Denver...i have been sending you sms text messages since the 1st of Aug already and you haven't responded [08/14, 18:03] Janine: All the biltong of my last order went mouldy not even 2 weeks after I got it. [08/14, 18:04] Janine: I would like it all replaced ...must I drop it at the biltong company or can I drop it off at your home. [08/14, 18:07] Janine: I cant believe how horrible the biltong was. You saw how much customers I had in the beginning but ever since it has dropped to almost half because of the old biltong I am given. I am losing my customers i have left and I cant afford that. Its sad to get such inferior quality biltong from your company. I had 3 packets biltong i took for me from stock i boughr in June that is still fresher than this last order. [08/14, 18:10] Janine: Please just let me know how and when i can get this biltong replaced because i can never lose out on over a thousand rands biltong. This order was for a big outing with my bf's work people and we were both so embarrassed as these people kept it especially for this occasion. [08/14, 18:10] Janine: This is Janine Naidoo incase you don't know. [08/15, 00:08] Denver: I am on leave you must speak to management ? [08/15, 18:53] Janine: Hi Denver I need you to speak to them first because my order was placed the 5th but as you know i only received it the 11th [08/22, 09:14] Denver: Will feedback today my dear [08/22, 10:18] Janine: Thank you very much. [08/22, 10:41] Denver: Ok I layed it before my manager and they say on receiving yr goods it was all good way you gave to yr custermors they need to give an account for where they store their biltong.but you are free to call the office at any time [08/22, 11:05] Janine: The stuff was stored in a cool area and it was at my bf's work as I said there work had a outing arranged . You and I both know that this isnt the first time i have received stale or old biltong. [08/22, 11:06] Janine: It is over a thousand rands worth of biltong that went off. Not a few packets ....all of it [08/22, 11:07] Janine: Even the fat not dried out properly "droewors" you gave me is off. [08/22, 11:07] Janine: I need my biltong replaced or i will take it up with Hello Peter. [08/22, 11:08] Janine: Why is biltong I bought for myself still ok but not the ones bought in July. [08/22, 11:08] Janine: Your company is the route cause of me losing business in the first place. [08/22, 11:59] Denver: You have the rite to phone in and speak to them [08/22, 12:58] Janine: Ok [08/24, 10:20] Janine: Good morning Denver [08/24, 10:20] Janine: I am trying to reach your office but there is no answer todate [08/24, 10:21] Janine: Can you please speak to your or a manager regarding this and ask him to call me back. [08/24, 10:21] Janine: I need my biltong replaced [08/24, 10:22] Denver: Mrng our phone lines are working keep on trying [08/24, 10:29] Janine: It's not working [08/24, 10:29] Janine: I have been trying all morning [08/24, 10:30] Denver: ********** [08/24, 10:31] Janine: Exactly [08/24, 10:32] Denver: ? [08/24, 10:32] Janine: I am using that number and it rings ask me for an extention then kicks me out even though I haven't selected an extention [08/24, 10:32] Janine: It's not working [08/24, 15:11] Janine: ? [08/28, 07:45] Janine: Good morning Denver [08/28, 07:45] Janine: Can you please give me an update about my order. [08/28, 08:06] Denver: Gud mrng who is this [08/28, 09:26] Janine: Janine [08/31, 18:25] Janine: Hi Denver [08/31, 18:25] Janine: I will drop off the biltong at your place tomorrow if you don't mind. My people are all asking for new stock. [08/31, 18:31] Denver: No my dear you need to come to the company [08/31, 18:32] Janine: I cannot take off from work to come see your people who gave me this off biltong to begin with. [08/31, 18:33] Denver: I am on leave for two weeks [08/31, 18:33] Denver: ? [08/31, 18:33] Denver: Sorry my dear [08/31, 18:37] Janine: Ok well I can ask my cuz to go drop it off and who must she give it to so that she can get it replaced? She works near the Biltong Co. [08/31, 19:59] Janine: ? [08/31, 20:50] Denver: Management

This is my whatsapp communication with there "driver" since after the end of July...