Rude and arrogant

Avoid this place !

The owner, Warrick (iirc) asked my fiance to vacate the premises immediately, while in the middle of doing her hair and make up on the morning of her wedding !

There was no thought that any issues with the bridal party could have been resolved in an amicable manner. I cant help but think that if we and the service providers were of a different skin colour we would have been treated with more consideration and respect on the morning of our wedding. A friend had made a booking on our behalf, at short notice, for us to get ready and get some footage on the premises. There were no conditions attached to the booking and it was reasonbly assumed that we could use the room for a few hours to get ourselves ready before our wedding. On the morning, I received numerous messages indicating that that only a certain number of vehicles etc would be allowed and that "gatherings" were not allowed. It is reasonable to expect that it takes a team of people to get a bride ready for her big day and also a few more people for photograhy etc. The purpose of the booking was communicated when the booking was arranged and we were not informed of any of the restrictions. It is also important to note that there appeared to be no other guests at the venue when we were instructued to leave. The manger called me and advised that the number of people at the premisis was not acceptable and that we could either leave or book additonal rooms, but it seemed like this was never really an option they would consider because everyone was asked to leave immediately, before I could confirm if the arrangement was agreeable.

The owner did call me with an attempt at an apology but he took no accountabilty and showed no empathy. Instead, he blamed his manager for poor communication and threatended to deduct money from her salary in front of his patrons.

I called the owner a turd (not in those words) but in hindsight that might have been a bit kind.