Worst bed

The bed shop has the worst service. The bed ortho superior gel base and mattress is terrible, plus the delivery fee was R100 and the bed was R7599. 00, it had guarantee for 5 years and warranty for 20 years. That was in 2013 we bought it in Trichardt. The bed shop closed, I've been struggling for 8 years to exchange the bed, I've called a lot of people and no one helped me. They told me that I should talk to Jade but no one gave me his number. Jade - *** @*** I finally got his number and he said he will work on it. After that he sent it to Francois. I had email conversations with him. I'm not interested in the same bed set, we phoned Ermelo's "The bed shop" and they said that they do sell the bed I want (Sealy) which he said they don't sell, I'll rather pay in R500 for a proper bed. He said I have to pay in for the warranty of the 8 years of usage. I refuse to pay that because it was a factory fault. On both sides of the mattress is a drop of 4 cm. If you want the photo's of the bed (levels) or the emails, we can send it to you just message me your email address. Please contact Jade. My nr _*** ***