Worse Customer Support and bed Quality Ever

<p>I went to the Dymanic Bedding shop in Vereeniging where I purchased my bed being the Premium Orthopedic Queen size bed. Two years ago I went December 2015 to the shop with a complaint that the bed was ****ing and on the corner seem is was pulling loose. I was informed that they would contact head Office and they would send the Area Manager out to my house to come and look at the bed seeing that the bed was still under Warranty . I waited almost 2 months and nobody came or phoned me back. After this I contacted again the shop in Vereeniging to find out what the issue is. Again they said they will phone the Area Manager and ask him to come out. </p> <p> </p> <p>From that time until now my wife called a few times and still nothing. This year I had enough and went to the Three Rivers Branch in Vereeniging and logged my complaint. At first I was told they could upgrade me and I would get for my olf bed R2000 and pay in the difference. I then told the assistant in the shop the bed is still under warrantee and I want the bed fixed. I paid for a bed that is supose to be under Warrantee. Almost a month went by and still no one contacted me.</p> <p>By this stage I was getting very upset and went againt to the shop. The one assitant told me that this is not covered and I pointed it out on the paper work in the store for the bed that the warrantee does cover material defaults as well as your website. When I asked if the bed was submitted to the Area Manager they said the store manger had the document and they proceeded to call Magda from their Vanderbipark branch. She checked and could find the documentation submitted and asked that the assistant resend it to her.</p> <p> </p> <p>Again almost a month went by without me being contacted again. I then called on monday and asked to Magda to call me back regading the isue. I was told that the Area Manager has said the vlaue off the bed is R200 on a new bed for the old. How the hell did he ""David Meyer" calculate this as he never even saw the bed or came out to look at the bed and the fact that the bed is still under warrantee. How can the store say you can upgrade and we will give you R2000 toward the new bed and al off a sudden he says no we will give you R200 towards a new bed when he never even came out to come and look at the bed</p> <p>I have always bought my beds by Dynamic Bedding but this bad service and excuses and the fact that the bed is under warrantee ,this totally unexceptable. I request immediate action form Dynamic Bedding and that the bed be fixed or replaced as per the warranty when purchased. </p>