Very Disappointed

Good day. Today i am writing this letter as a very unhappy customer. I recently purchase 3 complete (Base and Matres) beds from the bed shop, I purchase these beds on 27/07/2024 at 09:51, the salesperson advises us to use the delivery guy of the shop, and so we did. This delivery was only done at 13:28 that afternoon, on arrival the one mattress was stained, the plastic was teared, and the mattress were wet with stains on. I tolt the driver, that we are not happy and want to return this mattress, he then said the shop was already closed and that I must report it on the Monday.

And so, I did, the Monday I communicated with the store person, and send the pictures that I took on the 27/07/2024 of the stained mattrass. after that I had no further communication with the store.

Now this mattress is giving us problems as it is already worn down and giving us back pains. So first the salesperson said she is sending the Rep to my home on Friday the 4th of July to inspect this mattress, but the rep did not come, so again yesterday the 8th i send an e-mail to follow up, and the sales lady told me to bring the mattress for exchange.

Upon arrival yesterday, the lady told me that she will not be able to exchange the mattress because of the stain on it. I was very upset because I had to drive to the farm after work and back into town with this mattress that she told me to bring back for exchange, and just to be send back home again without a new mattress. I did report the stains when it was delivered to me, and i did attached to proof of the photos as well that i send to the store when i reported it.

This stain was not caused by me but by the driver that your store sends to delivered it. So now this damaged mattress that cost a fortune can't be exchanged because of the *********** delivery guy.