VERY BAD SERVICE, BAD QUALITY AND EXUCUSES

I bought a Double B/set at The Bed Shop in 2014. The Bed was sagging within months. They replaced the bed with Tax Invoice/Delivery note 4143. On the invoice a comment was made that the company was exchanging the bed. In 2019 I phoned and spoke to Mr Dirk (Beates, not sure of his surname and he left the company) and he informed me that "a quality manager" should come and inspect the bed. A male person came and investigated the bed. He confirmed that the base was faulty. It was a factory error. He said that the bed was supposed to have eg: 5 "cross bars". It’s a factory fault and the bed will be replace, Inv 12056 was issued. A Mr Vaughn Steven send me a letter to confirm that the bed that was replaced was similar to the bed that has a factory fault. The name changed. In 2022 I phoned The Bed Shop and was trying to speak to the Manager as the replaced bed was also "sagging". I came to the conclusion that the beds of the company are not good quality as well as their service. Last year I was struggling to get any help from your shop. At 1 time a person would have call me back, which never happened.

On 21 Jan 2023 I drove to the shop, Waterfall Mall. There were 2 males in the shop. I was explaining my problem to them. Unfortunately they couldn’t help me. I gave my contact details to them, they wrote my info in a book. I asked them to let the manager phone me back. I was asking a tall male (black) what can he suggest to buy as I need to buy a b/set. He was not at all helpful, didn’t seem to bother to sell any bed to me. THE SERVICE WAS VERY POOR. I turned from your shop, went to a bed shop opposite your shop and got a good price for a double B/S. On 28 Jan 2023, I went to the shop again. The same male that assisted me a week ago together with another male (Mr Josias) was standing in front of the shop, smoking. I explained to Mr Josias my problem and also asked him why he didn’t phone me back. Just to get to the conclusion that the message was not given to him at all. Mr Josias asked me to go home and took photos of the bed and send it to him, which I did on 31 Jan 2023. I did a follow up on 1/02/2023 and on 6/02/2023. He said he send the photo’s to his manager and is waiting feedback. Mr Josias never phone me back. I had to follow up and phone him. He doesn’t care about customers. On 8/02/2023 I phoned again. He said he is going to ask if there was any email received as he was not at the shop. I asked him to send me the email address of Head office or customer complain department, without any success. I got the email address without his help.

On 8/02/2023 Mr Ross Muller asked me via email to send him the paperwork including the invoice and receipt of the original transaction that took place.

I already send the photo's via whats app to Mr Josias but send an email with the documentation to Mr Muller.

Mr Muller requested original invoices. I informed him that the staff of The Bed Shop took my invoice and gave me the invoices/delivery notes as is. I didn't know that I should insist to keep the original invoices.

In the meantime Mr Josias told me that the invoices should have prices on. How can I write any price on the invoice? I a not allow to do that. On On 3/04/2023 I asked Mr Josias again did he get any clarity He said his boss refuse to assist me without original docs with amounts on. On 21/04/2023 – I phoned Mr Josias, he said his boss is going to come on 24/04/2023 to the shop, I must come to the shop and talk to him. I decided to lock a complain because I cannot believe a word he is saying. Coming Monday, the boss wouldn’t be in Rustenburg. Excuses excuses….

Actually nobody can complain about the service and quality of the beds as there is no service and the beds are not good quality.

(Proof of documentations, emails and photo's of the bed are available)