CH
Cecilia H
1 reviews | Active since Apr 2012
07 Sept 2015, 15:58
Very bad service
Very unhappy with the service I rec from the Boksburg branch in Northrand rd. Bought a bed R6180 later not even a year down the road and the mattras sacked. Been phoning the branch , even whent to the store, just lies no help recieved. Even the area managment just pass the buck. Very disgusted it is the 7th of Sep today been onthem from the 25th of Aug just to come and have a look. Be warned dont buy anything there. you will be disapointed thats a promise.
Helpful (0)
Replies (1)0
Replies (1)
The Bed Shop's replyOfficial
17 Sept 2015, 10:14Hello CindyandHeidi,
We apologise very sincerely for the poor service which you had to endure, we realise that it is no consolation, but we were in the process of a senior staff member change in the shop at the time of your complaint. We're happy to confirm that everything on our side is back to normal and that we are in the position once again, to render the high standard of service which we are known for - as you may have noticed when Ernest Joubert was sorting out your problem. He informed us that your problem had been resolved and that you are a satisfied customer once again. We hope to be of service to you again in the future - so you can benefit once more from the widest range of quality beds at really affordable prices....
Kind regards,
THE BED SHOP TEAM.
We apologise very sincerely for the poor service which you had to endure, we realise that it is no consolation, but we were in the process of a senior staff member change in the shop at the time of your complaint. We're happy to confirm that everything on our side is back to normal and that we are in the position once again, to render the high standard of service which we are known for - as you may have noticed when Ernest Joubert was sorting out your problem. He informed us that your problem had been resolved and that you are a satisfied customer once again. We hope to be of service to you again in the future - so you can benefit once more from the widest range of quality beds at really affordable prices....
Kind regards,
THE BED SHOP TEAM.
The Bed Shop's reply17 Sept 2015, 10:14
Official
Hello CindyandHeidi,
We apologise very sincerely for the poor service which you had to endure, we realise that it is no consolation, but we were in the process of a senior staff member change in the shop at the time of your complaint. We're happy to confirm that everything on our side is back to normal and that we are in the position once again, to render the high standard of service which we are known for - as you may have noticed when Ernest Joubert was sorting out your problem. He informed us that your problem had been resolved and that you are a satisfied customer once again. We hope to be of service to you again in the future - so you can benefit once more from the widest range of quality beds at really affordable prices....
Kind regards,
THE BED SHOP TEAM.
We apologise very sincerely for the poor service which you had to endure, we realise that it is no consolation, but we were in the process of a senior staff member change in the shop at the time of your complaint. We're happy to confirm that everything on our side is back to normal and that we are in the position once again, to render the high standard of service which we are known for - as you may have noticed when Ernest Joubert was sorting out your problem. He informed us that your problem had been resolved and that you are a satisfied customer once again. We hope to be of service to you again in the future - so you can benefit once more from the widest range of quality beds at really affordable prices....
Kind regards,
THE BED SHOP TEAM.