JH
Jacqueline H
1 reviews | Active since Mar 2009
01 Oct 2015, 12:35
Very bad bed, damages my back
I bought a bed and over the next few weeks my back got so bad that I could not get up in the morning. This is the worst bed I have ever slept on. Then I returned to the store and am going to take another bed that is cheaper but they do not wish to return the difference in money between the beds and want me to pay for delivery again. Right now I just want my money back and do not want another bed or to deal with this company ever again.
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The Bed Shop's replyOfficial
01 Oct 2015, 13:35Hello shima,
Like the customer admitted herself there is nothing wrong with the product that was sold to her, the product is in the same condition that she received it, this is purely a case of personal preference where she chose a product, slept on it for a month and is now unhappy with her own choice of product that she chose. As we keep a range of more than 20 different types of beds, she had a free choice to buy the bed according to her personal preference, which she did. Now she used the product for a month, ( we cant sell this product to any other client), and by her own admission there is no factory fault or damage on the bed that we can take responsibility for. Surely you can't buy a mercedes today , drive it for a month and decide thereafter is nothing wrong with the car but you want to drive bmw now. We thrive to make our customers happy as far as humanly possible, but surely cannot accept responsibility when we have done nothing wrong and the product is in excellent condition.
Like the customer admitted herself there is nothing wrong with the product that was sold to her, the product is in the same condition that she received it, this is purely a case of personal preference where she chose a product, slept on it for a month and is now unhappy with her own choice of product that she chose. As we keep a range of more than 20 different types of beds, she had a free choice to buy the bed according to her personal preference, which she did. Now she used the product for a month, ( we cant sell this product to any other client), and by her own admission there is no factory fault or damage on the bed that we can take responsibility for. Surely you can't buy a mercedes today , drive it for a month and decide thereafter is nothing wrong with the car but you want to drive bmw now. We thrive to make our customers happy as far as humanly possible, but surely cannot accept responsibility when we have done nothing wrong and the product is in excellent condition.
The Bed Shop's reply01 Oct 2015, 13:35
Official
Hello shima,
Like the customer admitted herself there is nothing wrong with the product that was sold to her, the product is in the same condition that she received it, this is purely a case of personal preference where she chose a product, slept on it for a month and is now unhappy with her own choice of product that she chose. As we keep a range of more than 20 different types of beds, she had a free choice to buy the bed according to her personal preference, which she did. Now she used the product for a month, ( we cant sell this product to any other client), and by her own admission there is no factory fault or damage on the bed that we can take responsibility for. Surely you can't buy a mercedes today , drive it for a month and decide thereafter is nothing wrong with the car but you want to drive bmw now. We thrive to make our customers happy as far as humanly possible, but surely cannot accept responsibility when we have done nothing wrong and the product is in excellent condition.
Like the customer admitted herself there is nothing wrong with the product that was sold to her, the product is in the same condition that she received it, this is purely a case of personal preference where she chose a product, slept on it for a month and is now unhappy with her own choice of product that she chose. As we keep a range of more than 20 different types of beds, she had a free choice to buy the bed according to her personal preference, which she did. Now she used the product for a month, ( we cant sell this product to any other client), and by her own admission there is no factory fault or damage on the bed that we can take responsibility for. Surely you can't buy a mercedes today , drive it for a month and decide thereafter is nothing wrong with the car but you want to drive bmw now. We thrive to make our customers happy as far as humanly possible, but surely cannot accept responsibility when we have done nothing wrong and the product is in excellent condition.