Unprofessional service and lies and delivery time

The Bed Shop Sommerset West

I paid for my bed yesterday and the lady at the shop named Andiswa said bed will arrive at 10;30am the. She called said the driver didn't come and that she got another driver, then said driver will ce at 11:30am and until now he didn't come, called and said driver got a puncture. You guys suck with times, I am still waiting for my bed to come and these guys closes at 1pm. Failure to deliver my bed today, I will escalate this on Hellopeter.

I had to go to the shop about 45min ago and ask why the delay. Andisiwe made mention that the driver is on his way, she cleary spoke lies to my wife and I yesterday. She mentioned the bed Is in the shop. About 20min ago they delivered the bed, they are using a contractor driver and not their own. The driver mentioned they had no puncture and that Andisiwe from the bed shop told them to go to Table View to get the bed. Now this bed is damaged on side. I signed on the invoice together with the driver that bed is damaged.