The Bedshop SA - Worst customer service ever!

<p>I bought a bed from the Brakpan branch in 2010 for my daughter. I took her along as she has back problems and we needed a bed addressing this problem and also take her weight into consideration. Since then the bed was sinking in after just 3 - 6 months. Everytime I had major problems to get the bed replaced. Everytime I was told that I shoudl upgrade and pay in. I refused since I asked them to sell me the correct bed in the first place. Then I needed to pay delivery fees everytime. Since 2010 to date we got a new bed nearly every 6 months, after much irratation and getting another bed in Nov 2016 we hoped that this was now the end.</p> <p> </p> <p>In Jan 2017 the bed started doing the save. We went back to branch, once again we were told to upgrade as the bed was not correct, basically saying to our face that my daugter is to fat for the bed. We were really shocked by the way they handle complaints and trying to get themselves out of the situation. At this stage I had it with the Sales Staff. I sended a complaint to Mr Kurt Loggenberg and the matter was referred to the branch owner/partner Danie. When he finally called me it was clear that he was not happy with my email and said that they will take the bed back but deduct the use of the bed for every year we had the bed, well we only had the last bed for 3 months. It was clear that we couldnt resolve this over the phone and I requested a mail which he promised to send. As to date I have not received a mail or follow up of any sort.</p> <p> </p> <p>This is really disappointing for a company that advertise products with warrenties but the product cant deliver. This is falls advertising.</p> <p> </p> <p>By correcting this in the first place by giving us the correct bed, they whould have saved many beds that was wrong, not even mentioning the delivery fees. By fixing this in the first plays they could have saved money, had a happy customer and a customer that would have promoted their business in a positive way, increasing feet to their stores and help increasing sales.</p> <p> </p> <p>I also see that there is no respond to any complaint on this site from The Bedshop SA, wonder why!</p> <p> </p> <p>I've send another mail today requsting Mr Loggenberg to get Head Office to resolve this matter. So let see how they will react to this.</p> <p> </p>