The Bed Shop - Very poor Customer care.

Bought a bed at The Bed shop Vaal mall 19 October 2025 with a 2 Year Guarantee/10 Year Warranty.After collecting the bed and removing the protective plastics realised the Bed base and mattress was damaged and obviously I reported it which means it has to be replaced but after reporting it to the Bed Shop in Vaal Mall and The Bed Shop's Retail/Customer care departments via Mail and the Whatsapp Customer care number nothing much happend.12 November 2025 08:00 I carried The Damaged bed back to The Bed Shop inside the Vaal Mall and waited for the staff to arrive at 09:00 after which I filled in forms to claim back my money.14 November 2025 I got my full refund.Just a warning to anybody that think of buying from The Bed Shop just think of it how long I had to struggle to replace a bed brand new with a 2 Year Warranty,what happens when Your bed gets older than 2 Years that means You fall under the 10 Year Guarantee(please read up the diverence yourself and you will understand my concern)Till today I only got a reply from the Customer care Whatsapp line stating "your complaint was flagged and escalated to the regional manager 2 x"and from the Retail/Customer care emails that was send no reply.The only communication that took place was comming from myself..please see for Yourself how many times on Hello Peter reviews regarding the bed shop you see the words "your problem will be escalated to the regional manager"but yet nothing happens!!!