The Bed Shop Springfield Park

If I could give this store 0 stars I would. I purchased a bed Sun 19/10/2025. The salesman Mohammed was helpful he did tell us the bed should take around 10 working days for delivery but will keep us informed they do get deliveries within the week.

My husband called in on Mon 27/10 to ask on an update and ask them to deliver on Wed 29/10 if they had received it due to him being off. The African guy answered and said they haven't received it yet.

I called in on Tues 28/10 and spoke to Mohammed. He advised me they still haven't received the the bed yet and I explained to him I had been for surgery and I am on Cat 5 pain meds so I need to be informed in advance when they coming so that I dont take my tablets or I wont be awake to accept it. He advised me they should receive bed on Wed 29/10 and he will call on Thurs 30/10 to let me know when they will come with delivery.

I called in Thurs 30/10 morning and spoke to the African guy again he said to me they still haven't received stock and hopefully by today or tomorrow they will receive it so he can deliver on Sat. At this stage I am honestly really frustrated because honestly how long does it take for a bed 10 days seems like a long stretch but then I get told it may go over that. I told him it needs to be done tomorrow (Fri 31/10). He advised me that they should receive the truck and he will deliver on Fri.

I called again that evening to check if stock has arrived and he told me no. I fussed abit the he told me the truck is on its way and should come through on Fri but he doesnt want to commit to anything and give me false information.

I sent in an email to their customer care and I recieved a call from the manager Jenny Fri 31/10 and she assured me the bed will be delivered to or I said to her I want a full refund. I called in this morning Sat 01/11 and spoke to Priscilla to ask around what time can I expect the delivery as I do have errands to run ans dont want to not be home when they arrive she told me around 1pm or maybe earlier but she will call me when they leave the shop. I called in around 12:45 to find out whats going on because I haven't received a call yet and its coming up to 1 and get told that she now cannot give me a time as to when the bed will be delivered but it will be done today, due to some delay. Theres always a story with this store. They very quick to do the sale but customer service after is pathetic.

Honestly I really do regret purchasing a bed from them. My husband wanted to purchase from dial a bed because they a more reputable company and I decided to give them a try but I regret my choice. I understand the 10 working day deliver thing but honestly yourll seem to be the 1st company I came across that is really using this 10 day policy to the max and im not even upset about that im mostly upset that no one is giving us a straight answer as to when exactly the bed is going to be delivered everyone seems oblivious.

Do not waste your time purchasing from them unless you happy with sub par customer service and lies after the sale. Spend that extra buck and get it from a reputable company!