The Bed shop

I have the following issue that I cannot get resolved and I do not get answers.

I have purchased 3 beds from The Bedshop in Trichard on the 23/10/2010.(see invoices attached). One of my beds have collapsed and I have a warranty of 25 years on the beds. I have been in contact with The Bedshop head office since last year 21 October 2019 trying to get my bed fix under warranty.

I have spoken to the area manager Charl van Niekerk on numerous occasions but he does not come back to me. I have contacted Rosemary at the Bedshop with no luck. I have tried to speak to the CEO of the bedshop and he also does not respond to my messages or calls.

On the 10th of February Charl van Niekerk contacted me and told me that they will replace my bed in 2-3 days and that they will contact me again to sort out the bed. Now again he does not answer my calls or WhatsApp’s. It seems like they are just keep me on a string and do not want to sort out my bed.

I will never buy a bed from "The Bed shop" again.