The Bed Shop at Kenako Mall in P.E

I went to purchase a double bed comfort at the Branch in Kenako, the sales lady ( Nompumezo) said their stock is to arrive in 2 days...She then advised that I pay and then just come and collect on the day. When I went to the store on the day of collection she then said the truck did not arrive but will be there the following day. I then decided to call and find out the following day if the truck had arrived and she gave me a story that their trolley was broken, so they were unable to offload the beds...I asked her if other branches do not have stock and she said they work hand in hand with the Branch at Greenacres and what ever stock they don't have, Greenacres also does not have. So I had to wait another 2 days to get my bed.She apologised and offered me free delivery for the delay.

After 2 days I called the store again and the same lady said they are waiting for the truck, it should arrive around 14:00 and I said I'll be there after 15:00. I then went to the store to collect my bed and the same lady told me the truck did not arrive, I was now tired of being given the run around and requested that I be refunded my money. She said she would gave to contact Head Office and it's a process to get my money back, while talking to her another lady walked in and asked "which one is this" and I felt she had an unprofessional attitude, then after being told "which one I am" she passed to the desk...all to find out at a later stage she is the store manage. I gave them a day without calling and there was still no communication from them.

After a day I called the store yet again i was told a story that the truck got delayed and it is to arrive the following day at 17:00 and since the store closes at 17:30 I will get my bed the following day. Knowing the day the "truck is suppose to arrive" is a public holiday, I did not ask any questions because I was just tired of their stories and was also hoping that maybe my bed will arrive. On the day I once again called the lady on her cellphone this time, cos the store phone was not being answered and she'd said she's arriving at work and she is going to check on the truck and get back to me. I waited for 30 minutes for their call and then decided to call them myself,again. The sales lady's phone rang without being answered, I then used my friends phone to call. Another lady answered and when I told her who I am and why I'm calling, she said Nompumezo will call me back she went to check on the truck. At this moment I am frustrated because it is evident that these people are making a fool of me,I then asked is she at the store and she said yes, I told that then she knows if the beds arrived or not and she just lett me know. She continued to say I must wait for Nompumezo to call me...I then cut the call.

This Nompumezo lady calls after a good 10 minutes to tell me that the truck did not arrive, reason given this time is that their driver got drunk. I told her I am tired of her incompetence and professionalism because there was never any communication from them as "The strore" I only got their week excuses when I called them and I then said I want my money back. She said I'm gonna need to go to the store and bring my ID and bank statement, sign a form then I will get my money in a week's time. I was so angry I told her I will not wait a week for my money after the runaround and lies they fed me "I want my money by end of day" so it was talking back and forth...I then asked for the Regional manager's number and she refused and i angrily cut the call.

After some minutes she called back and gave me the number for the Regional manager. I immediately called the Regional Manager ( Francois Slabbert) I introduced myself and narrated the story and it's incidents to him, he then told me about going to the store to sign the refund form as I was requesting and that I will have to wait for 7 to get the refund...I was already frustrated and angry, he also had an attitude. I told him that i will not wait a week to get my money I want it by end of that day. He had the nerve to tell me that i will not get my money.

I texted their WhatsApp number logging a complaint, a response was given that the matter has been forwarded to the COO and that they will get back to me. I later went to the store to fill the form, only to find that they do not have any stock, when reading through the papers i was signing. I got helped by a cheeky store manager (Rebecca) and there was a clause that said with cancellation there's a fee they deduct...I told the managing lady that I am not to get any deductions from my money, because the fault is with them and she said she will make Head Office aware.

These people are *****, unprofessional and very rude