TD
Tanya D
1 reviews | Active since Dec 2015
05 Dec 2015, 09:30
Terrible mattress and after sales support
I bought a mattress from the bed shop in PE. What a mistake, 8 months later it's sagged so badly I'm sleeping on hard spring coils. The after sales customer service is a joke. They promised to send someone out but didn't. When I called to find out what was going on and what my options were I got screamed at over the phone. I haven't slept properly in over 3 weeks because of the back pain and discomfort it's causing and they just don't care. Now they say they can only help next year. So much for relaxing over the holidays. I wouldn't recommend this shop to anyone.
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The Bed Shop's replyOfficial
07 Dec 2015, 10:29Hello Tanz01,
Good day,
The original complaint was logged with us on the 28th of November.
The mattress was inspected on saturday 5th December.
When we arrived at the house the mattress was being used upside down.
The product purchased is a non turn product and thus it was used incorrectly.
This will obviously affect the comfort of the product and we can not be held responsible for the product being used incorrectly.
It is mentioned that the client has been sleeping uncomfortably for the last 3 weeks, however we responded whithin 1 week of the complaint being logged.
We feel that we have done what is needed from our side and hope to resolve the issue shortly.
Good day,
The original complaint was logged with us on the 28th of November.
The mattress was inspected on saturday 5th December.
When we arrived at the house the mattress was being used upside down.
The product purchased is a non turn product and thus it was used incorrectly.
This will obviously affect the comfort of the product and we can not be held responsible for the product being used incorrectly.
It is mentioned that the client has been sleeping uncomfortably for the last 3 weeks, however we responded whithin 1 week of the complaint being logged.
We feel that we have done what is needed from our side and hope to resolve the issue shortly.
The Bed Shop's reply07 Dec 2015, 10:29
Official
Hello Tanz01,
Good day,
The original complaint was logged with us on the 28th of November.
The mattress was inspected on saturday 5th December.
When we arrived at the house the mattress was being used upside down.
The product purchased is a non turn product and thus it was used incorrectly.
This will obviously affect the comfort of the product and we can not be held responsible for the product being used incorrectly.
It is mentioned that the client has been sleeping uncomfortably for the last 3 weeks, however we responded whithin 1 week of the complaint being logged.
We feel that we have done what is needed from our side and hope to resolve the issue shortly.
Good day,
The original complaint was logged with us on the 28th of November.
The mattress was inspected on saturday 5th December.
When we arrived at the house the mattress was being used upside down.
The product purchased is a non turn product and thus it was used incorrectly.
This will obviously affect the comfort of the product and we can not be held responsible for the product being used incorrectly.
It is mentioned that the client has been sleeping uncomfortably for the last 3 weeks, however we responded whithin 1 week of the complaint being logged.
We feel that we have done what is needed from our side and hope to resolve the issue shortly.