AK
Abdurrahmaan K
1 reviews | Active since May 2016
13 May 2016, 12:31
Sagging beds
Hi, I would like to complain about the absolutely disgusting service that I have received from The Bed Shop Lenasia. I purchased an Orthopaedic Premium bed (with 12 year warranty) last year in July (2015) and it started sagging in November. After contacting the store the replaced the mattress in FEBRUARY! It hasn't been 3 months and the mattress is sagging again! We have tried to contact them several times but the manager is NEVER in. It has been 3 weeks of constant calls with no response. PLEASE ASSIST. I have also sent a complaint via your website last week with no response. This is absolutely appalling behaviour. Please make a concerted effort to correct this.
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Replies (3)AK
Abdurrahmaan K's updateReviewer Update
30 May 2016, 11:13It's been 3 weeks since I've sent the email below and no one had the decency of replying to me. Not a single apology. Not any sign of assistance. Nothing!
This service is absolutely disgusting!
AK
Abdurrahmaan K's update30 May 2016, 11:13
Reviewer Update
It's been 3 weeks since I've sent the email below and no one had the decency of replying to me. Not a single apology. Not any sign of assistance. Nothing!
This service is absolutely disgusting!
The Bed Shop's replyOfficial
30 May 2016, 12:13Mr Kholvadia,
I would like to apologize for any inconvenienced caused. All your details have been sent through to the store and they will contact you to resolve this matter.
Regards,
The Bed Shop Team
Best regards,
The Bed Shop's reply30 May 2016, 12:13
Official
Mr Kholvadia,
I would like to apologize for any inconvenienced caused. All your details have been sent through to the store and they will contact you to resolve this matter.
Regards,
The Bed Shop Team
Best regards,
AK
Abdurrahmaan K's updateReviewer Update
29 Jun 2016, 10:56Managed to talk to the store manager personally and everything has been sorted out. Should receive my new bed shortly!
AK
Abdurrahmaan K's update29 Jun 2016, 10:56
Reviewer Update
Managed to talk to the store manager personally and everything has been sorted out. Should receive my new bed shortly!