Rude and unhelpful after sales service

<p>I bought a bed from the bed shop branch in Alberton in January, invoice number 28918.</p> <p>Now 8 months later the bed is sagging badly. I went to the shop to report the issue.</p> <p>The lady working there Shirley said she cannot assist me with the matter because The bed shop policies changed and there would be someone else phoning me to assess the situation with my bed.</p> <p>Geraldine contacted me regarding the assessment and in a very rude manner stated that if I'm not at home during the day they cannot assist. I then spoke to her manager Thys who said they cannot do the assessment at 5 o'clock any day and that the driver had a funeral the Wednesday so they couldn't assist me then either. When I asked for it to be done on Saturday 17th September he refused straight away as they have to many deliveries on Saturdays and current orders are more important than these queries.</p> <p>I started at a new company recently which makes it very difficult for me to take time off thus the request to do the assessment at 5 o'clock.</p> <p>When I bought the bed their staff were very eager to assist and now that there is a query they cannot make a 5min sacrifice.</p> <p>I managed to convince my company to take time off on the 16th September to meet with the bed shop representative at my house. A guy who’s name is unknown to me and Geraldine arrived who confirmed that the bed is sagging, but then Geraldine turned around and said there is nothing she can do and that the rep who sold the bed to me must return on another date to assess the bed because she wasn't the one who sold the bed to me in the first place (So what was the point). Not only are we now back at square one, but I need to arrange to leave early again.</p> <p>David from Dynamic Bedding came to see me on the 6th of October, he was extremely accommodating as he would have inspected the bed over a weekend if that suited me better.</p> <p>David told me he is the owner of dynamic bedding, and he had a quick look at the bed then told me my bed is definately sagging and he would replace it straight away. I told him that I'm not comfortable with the same bed and would rather upgrade, on which he rep**** thats not a problem I must get the names of beds that I'm interested in and he will deliver the new bed to me and pick up the old sagging one.</p> <p>I then went to your the Glen branch and got 3 names of beds that I would consider upgrading to. I sms'ed David asking for his email address and after numerous followup sms's had no response. In the second last sms I asked for a refund because I can't get hold of him and need a new bed urgently as the current one is messing up my back. He phoned me straight after to say that he will not give me his email address as he does not have time to go and look for emails, I told him with that attitude I would then rather have a refund on the bed as this is ridiculous service. He then told me that he will not give me a refund, so I requested the CEO's email address, then he told me "who do you think you are, you will not speak to the CEO as I'm the one dealing with customer queries" and then dropped the phone.</p> <p>Its now been a week later and had no response from David so decided to write this review as this is not the after sales service that I was expecting from the bed shop (Dynamic Bedding)...</p>