POOR CUSTOMER SERVICE

The bed I purchased last year in April is sagging and I asked the shop where I bought it to come & check. The inspector Aubrey came and inspect it, he took pictures as it was found to be dirty. He did not want to make the decision and said he would get back to me. I have been waiting for a whole week, no response. I visited the shop twice during this period to enquire. I was told that the owner will make the decision the last time I was there. The lady called Aubrey to ask him if a decision was made and he said he is still waiting for the owner. Today I phoned and was told by another lady that Aubrey decided the mattress cannot be exchanged as it was dirty. I told her what Aubrey had told me. She said that Aubrey makes the decisions and that I had to describe the lady who phoned Aubrey. If I did not call to ask I would still be waiting. Poor service.