Not a happy customer! Never do deals online..

Very poor customer service overall from head office and management. I should have never placed an online order. The only reason I did was because of specials they're running. After searching for the nearest store and contacting them after placing the order, I was told that they do not keep stock and referred me to the closest stockist/branch. They had stock of the bed and base but not the headboard I initially ordered. There is also no delivery service, collection only. A friendly manager invited us to rather visit the shop, to see if we do not like any other headboard for the same price as their rules are that you cannot collect the bed only, we must wait for the complete order wich is ridiculous. We were basically forced to take an alternative (headboard) otherwise we would have had to wait who knows how long for the stock to arrive, at least we'll have the bed then...They do not specify or alert online that that particular branch does not have any stock. Too late, order placed and payment made..what an awful experience. The mattress is hard and not comfortable at all, the base is very low..the headboard is too wide and high so it looks terrible, doesn't match at all. I emailed them requesting a topper and explained that I am not happy..no one has contacted me. I would never recommend them and would advise people to not do this kind of shopping online. It is not our first buy with them, the first online buy though, however, this was our last buy and would never support them again.