No Show at a delivery exchange

<p>I bought a foam matress at the bed shop fourways in November 2016 from Sydney, cost of the bed was R10 000 . Last week 15/04/17 i called and told Sydney about the matress i bought and how it was starting to bulge at the top forming ripples on the bed. It seemed to be material getting off the foam i think . So i was told to take pics and send to an email with My Invoice. Next day 16/04/17 i did exactly that and i was never contacted. I then called the shop on the 18/04/17 to ask about receipt of email, then was told they still havent checked their emails and they checked while i was online..(really??) a business that takes two days without checking their emails WOW!! Anyway we then arrange for an exchange delivery which was supposed to be on Sunday 21/04/17 with Sydney . He said he would contact me on Sunday to tell me of the time of delivery. I rearranged my whole weekend to make provision for the delivery on Sunday making sure that was home. At 12:55 i called Sydney seeing that they would close at 13:00 then he said "no the driver was supposed to contact me for delivery" then he again said" oh someone had an accident" which was which?? stories differed! I demanded a delivery as promised and he said that he would make a plan and call me back.. He never called back , i called the store no one picke up (closed really). Till now 22/05/17 time 10:50 Sydney hasnt called. He probbably thought ah well to hell with this customer, thats what im getting.. Its sad that we buy and expect quality and good service but we dont</p>