No rest from The Bed Shop

Bed Shop Management, I am extremely disappointed with the lack of communication and accountability I’ve experienced as a long-standing customer of The Bed Shop. I originally purchased a bed from your Northgate branch. When the base failed, I was informed that the Eco-Base had been discontinued and was advised that the entire bed would be replaced. I was initially very pleased with the resolution. However, I later discovered that my original 20-year warranty was replaced with a 12-year warranty, and that the replacement bed was of a lower quality. Recently, the base of the replacement bed has also given in. I was instructed to visit a nearby branch to select a new bed. I took time off to do so and was told that a delivery fee would apply, and that if I chose to upgrade, I would need to pay in the difference. I selected the same bed model, which I was assured would be covered under warranty. Since then, I have received no communication whatsoever from the regional manager, store clerk, operations department, or branch manager. It has now been several days with no follow-up or resolution. This level of service is completely unacceptable, be careful of the warranties purchased from them.