GH
George H
1 reviews | Active since Sept 2010
18 Mar 2016, 15:35
NO INTEREST IN REPLACING DAMAGED BED
We bought a queen sized bed on16 July 2015 from the above. We specified that we needed a bed for heavy people. The invoice supp**** was a total mess and merely stated \Gel B/set\" at an outrageous price of R6684<br> About a week back the flimsy plastic base of the bed cracked and broke on my husbands side almost causing him to further exacerbate his bad back problem.. We cannot use the bed. We immediately emailed the store and the head office requesting a replacement and more firm base or a refund. There has been zero response and we as hard up pensioners are now left with a useless bad and have to purchase anew bed from scratch "
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The Bed Shop's replyOfficial
22 Mar 2016, 13:26Hello Alchemist,
We are truly very sorry about your e-mail not reaching us, but at the same time very happy to inform you that, when buying a bed from THE BED SHOP, you're also buying total peace of mind, which means that you are able to rely on our after sales support. We therefore kindly request you to NOT buy a new bed but to give THE BED SHOP TEAM the opportunity to replace your broken base and to inspect your mattress to ensure that it still is up to your standards. One of our Team Members will contact you before Thursday to arrange a time and date to see you, obviously at your convenience.
Thank you for allowing us the opportunity to sort out your problem.
Kind regards,
THE BED SHOP TEAM.
We are truly very sorry about your e-mail not reaching us, but at the same time very happy to inform you that, when buying a bed from THE BED SHOP, you're also buying total peace of mind, which means that you are able to rely on our after sales support. We therefore kindly request you to NOT buy a new bed but to give THE BED SHOP TEAM the opportunity to replace your broken base and to inspect your mattress to ensure that it still is up to your standards. One of our Team Members will contact you before Thursday to arrange a time and date to see you, obviously at your convenience.
Thank you for allowing us the opportunity to sort out your problem.
Kind regards,
THE BED SHOP TEAM.
The Bed Shop's reply22 Mar 2016, 13:26
Official
Hello Alchemist,
We are truly very sorry about your e-mail not reaching us, but at the same time very happy to inform you that, when buying a bed from THE BED SHOP, you're also buying total peace of mind, which means that you are able to rely on our after sales support. We therefore kindly request you to NOT buy a new bed but to give THE BED SHOP TEAM the opportunity to replace your broken base and to inspect your mattress to ensure that it still is up to your standards. One of our Team Members will contact you before Thursday to arrange a time and date to see you, obviously at your convenience.
Thank you for allowing us the opportunity to sort out your problem.
Kind regards,
THE BED SHOP TEAM.
We are truly very sorry about your e-mail not reaching us, but at the same time very happy to inform you that, when buying a bed from THE BED SHOP, you're also buying total peace of mind, which means that you are able to rely on our after sales support. We therefore kindly request you to NOT buy a new bed but to give THE BED SHOP TEAM the opportunity to replace your broken base and to inspect your mattress to ensure that it still is up to your standards. One of our Team Members will contact you before Thursday to arrange a time and date to see you, obviously at your convenience.
Thank you for allowing us the opportunity to sort out your problem.
Kind regards,
THE BED SHOP TEAM.