No exchange on a Sub-standard Base after told that there is guarantee for the bed.

I bought the bed and fully paid R8 500.00 on 28/07/2024. Upon using the bed, we noted that the middle part of the bed was getting hollow.

Upon checking by the shop assistant, they mentioned that the base was the one having a problem it was going down at the middle. We started raising the concern in Aug 2024 but got a replacement mattress on 27/09/2024 which they confirmed that it was not the case but the base. When asking for a base exchange, they mentioned that it does not have a warrant, therefore it can not be changed.

Our question was what can we do the base. It was not out of our carelessness but it shows that the base is not strong. So now we are just left with a base that is in bad shape, meaning if we need another base we have to buy another one.

My concern was why The Bed Shop taking the responsibility on selling a below reasonable quality base bed but wanting to give the burden to the customer whom they smiled at when buying but not tolerating when bring back a genuine concern.

I am very disappointed as I am not getting any value for money from this transaction. The fact that one decides to spend a lot of money on a bed, is just for you to enjoy the fantasy, but it became a horror at the end of the day. On the date of wanting to exchange, that is when I was told that its only the mattress that has a guarantee not the base. I was so powerless and felt so defeated