No customer service, no satisfaction

Ormonde. Would give zero stars. Javed is extremely rude and knows nothing about customer service. Presents himself as the perfect salesman, but once issues arise he is abrupt and ill-mannered. Bought a bed which started sagging after a week, and asked for it to be changed. At first he claimed it wasn't possible for it to sag, but after speaking to a rep he arranged for it to be changed. We had to pay in part (after complaining because he wanted us to pay for it in full) for the collection of the old bed and delivery of the new one (which took weeks because they had no stock). After a week, the new bed gave the same problems. When notified, he responded: [24/09, 09:59]: You tge one who complains about the same thing [24/09, 09:59]: That could not be possible every time it's something

Obviously, the 'something' is the quality of their beds. One does not pay R6 799 for a bed to sag after one week, and be met with such rudeness.

And all this, after he said they sell quality beds 'not like the store across'. Should have known someone who speaks ill of others would have no ethics in business.

Update: went to the store hoping for a better resolution in person, Javed maintains the problem must be with us as all his other clients are satisfied, and he is 'doubtful' about my bed. Sounds a lot like calling the customer a ****.

Also, The Bed Shop does not do refunds. Only buy here if you want to throw money down the drain. He called Lenasia Branch's Nafisa to reiterate that they absolutely would not refund even though this is the 2nd bed I am having issues with.