1 reviews | Active since Jan 2012
LATENT DEFECT BED FROM THE BED SHOP
<p>I bought a bed from the Bed Shop in Woodmead on the 16th June 2016 and it was delivered on the 18th June 2016. Upon receiving my bed I was stunned that the base was not was I saw in the shop and was furthermore not told about it; I called the shop on Monday and explained that I was not happy with the base, to which I was told that the material used is stronger than the normal base, a few days later I got a call with no prior arrangement that an alternative base would be delivered to which I told Charles that I live alone and there is no one to receive the goods and that should I still wish to change the base I would call him before Sunday the 2nd July 2016. The bed was fine until around the 22 or 23 June 2016 when I started experiencing mid-to upper back pain, I consulted a physiothe****** thinking perhaps it is my sleeping position and I also explained to her that I'm having a lot more pain with my new bed than the occasional discomfort I felt with the 9 year old bed I had. Today (05/07/2016) I spoke to Charles at the bed shop and he said I should come in and that we could perhaps look at exchanging the current bed for another one, he also indicated that he's not trying to sway me from cancelling the transaction but that I have one of the best beds, to which I indicated that I'm not at all happy with a bed that causes me pain daily so much so that I wake up at 3am. After I arrived at the shop he then said the bed could not be exchanged or refunded because it’s my "body" and it is not a factory fault, never mind the fact that the consumer protection act speaks to "LATENT AND PATENT" defects, the act also further states;</p> <p>(2) Within six months after the delivery of any goods to a consumer, the consumer</p> <p>may return the goods to the supplier, without penalty and at the supplier’s risk and</p> <p>expense, if the goods fail to satisfy the requirements and standards contemplated in</p> <p>section 55, and the supplier must, at the direction of the consumer, either—</p> <p>(a) repair or replace the failed, unsafe or defective goods; or</p> <p>(b) refund to the consumer the price paid by the consumer, for the goods. </p> <p>The bed has not been in my possession for a month</p>
Ms Hartell, it is not unheard of that sometimes it could take a fair amount of time for someone's body to adjust to a new sleeping environment, such as a different or new bed, which could well be the reason for your complaint. Not having had the opportunity to inspect your bed for 'latent' or 'patent' defects, we are hesitant to agree with your statement that your bed has a latent/patent defect. Notwithstanding that, we have always strived, and still do, to exceed our customers' expectations which led to us being regarded as a quality company supplying quality products which we support to the fullest. In order to illustrate to you, despite the fact that the Act from which you quoted also states that we must be afforded the opportunity to assess and rectify your problem, we have decided to rather go along with your cancellation request and hopefully leave you with a positive lasting impression of our company and its products. Our shop will contact you to make arrangements to collect the bed and then process your refund.
Kind regards, THE BED SHOP TEAM.
Ms Hartell, it is not unheard of that sometimes it could take a fair amount of time for someone's body to adjust to a new sleeping environment, such as a different or new bed, which could well be the reason for your complaint. Not having had the opportunity to inspect your bed for 'latent' or 'patent' defects, we are hesitant to agree with your statement that your bed has a latent/patent defect. Notwithstanding that, we have always strived, and still do, to exceed our customers' expectations which led to us being regarded as a quality company supplying quality products which we support to the fullest. In order to illustrate to you, despite the fact that the Act from which you quoted also states that we must be afforded the opportunity to assess and rectify your problem, we have decided to rather go along with your cancellation request and hopefully leave you with a positive lasting impression of our company and its products. Our shop will contact you to make arrangements to collect the bed and then process your refund.
Kind regards, THE BED SHOP TEAM.