1 reviews | Active since Jul 2011
Lack of customer services
We bought a bed from the bed shop and nobody gave us any information regarding the beds. WE now have an issue with the bed, the store manager said they can not help us because the bed is not an everyday bed only for spare room use. I told her if anyone advised us on this the day we bought the bed we would have looked at something different. Now the store manager wants us to pay for repairs and sleep on the floor for 3 weeks even though there is a service warranty on the bed. Quick enough to take your money but if you have a problem lets pass the buck. I feel it is the sales person who sold us the bed's fault because he was not trained as he should have been to give the correct information. Now I have a broken bed that no one wants to take responsibility for!!
This is a most unfortunate incident that occurred. The customer purchased a double Special Edition mattress and base from our Jakaranda store on the 29/11/2014, for the amount of R1799.00. This bed is not suitable for adults for daily usage, but rather a guestroom bed. This product does not have a guarantee however has a 3 year service warranty that we will honour. As per bedding industry standards, a pro rata cost will be born in this period and will be for the customer's account. We regret the customer's bad experience, however, we can accommodate the customer by upgrading to a more suitable bed. The customer can pay in the difference plus the additional repair cost of the Special Edition.
Kind regards,
PJ Blume
Regional Manager
This is a most unfortunate incident that occurred. The customer purchased a double Special Edition mattress and base from our Jakaranda store on the 29/11/2014, for the amount of R1799.00. This bed is not suitable for adults for daily usage, but rather a guestroom bed. This product does not have a guarantee however has a 3 year service warranty that we will honour. As per bedding industry standards, a pro rata cost will be born in this period and will be for the customer's account. We regret the customer's bad experience, however, we can accommodate the customer by upgrading to a more suitable bed. The customer can pay in the difference plus the additional repair cost of the Special Edition.
Kind regards,
PJ Blume
Regional Manager