It is like sending an email to cauliflower and expecting a response.

I recently bought a bed from the branch in Potchefstroom. After just one week the mattress topper began indenting (which should not happen). I rotated the mattress, the same happened on the other side. I visited the shop where I was told to email my complaint with pictures to the generic Gmail account. However, I sent emails to ALL the addresses I could find on their website with pictures and descriptions next to each one clearly indicating what the problem is. A person with the IQ of an old bread would understand what my frustration is. I received no response. I sent a reply. No response.

It is as if the only person working for this company is the salesperson in Potchefstroom who did her job in selling me the bed. It is clearly hopeless to expect a reply from any person, even if it just an acknowledgement that an email is received.