Horrible quality beds, no customer service!

It has been horrible. We bought a bed, but after a year the bed sagged badly on both sides. We contacted them, sent photos, and were told to bring the bed back. We were given a partial rebate (based on the time we used the bed) in the form of a voucher. We chose a new bed and paid the difference. It took 14 days before the bed was delivered. On the same day of delivery, I called Wendy at the Northgate branch and told her the bed was horrible. The bed was the incorrect length and was as hard a rock without any filling. Another week passed before I got a response, eventually, Wendy came out to check the bed. She agreed that the bed was the incorrect size in length and width and not according to their standard sizes. On top of everything, our "brand new"bed already started sagging. This bed is a disgrace, to say the least! The Bed Shop now wants us to come and choose another bed, for the THIRD time. We are not interested in going through this again and only ask for our money back. They are refusing. Wendy is no longer taking our calls, she is not responding to emails and the regional manager put the phone down in my husband's ear. This is unprofessional behavior, to say the least. We have photos and emails of all the statements above.