Exchange of incorrect bed

Monday afternoon a phone call was received from the Bed Shop to say delivery of the bed will be Tuesday afternoon. The correct (extra length) bed was delivered and the standard Queen bed was returned. On Thursday morning I received a phone call from Ernest at the Meadowdale Bed Shop to verify that this exchange had been done and to apologise for the delay in making it happen. Ernest reveals that he was let down by other people promising him action but did not deliver. One reason for the difficulty was the fact that the bed was purchased in Johannesburg but delivered in Cape Town so there were complications with this. Anyway Ernest has been able to achieve the exchange despite the factory closing down for the year, which I am very appreciative of and I give him a thumbs-up for this. I wish Ernest everything of the best for the new year.