DYNAMIC MATTRESS BELOW AVERAGE QUALITY- THE BED SHOP

I PURCHASED A DYNAMIC MATTRASS 3/4 BED APPROXIMATELY TWO YEARS AGO , WITH A 10 YEARS MANUFACTURING GAURANTEE. THE PURCHASE SLIP COULD NOT BE FOUND IN MY RECORDS. I APPROACH THE STORE MANAGER, ERNEST JOUBERT, HE WAS NOT INTERESTED IN MY COMPLAINT AND AGGRESSIVELY BRUSHED ME OFF. THE CENTRE PART OF THE MATTRESS WAS SAGGING A LOT AND MY GUESTS FIND IT UNCOMFORTABLE. THE DYNAMIC BED AND MATTRASS SET IS IN MY GUEST BEDROOM AND IT IS USED APPROXIMATELY 4 TIMES A YEAR. I FIND THE MANAGER E. JOUBERT EXTREMELY INTIMADATING, HIDING BEHIND STORE POLICY WITH VERY LITTLE REGARD FOR THE VERY PEOPLE THAT PAYS HIM AND HIS STAFF THEIR MONTHLY SALARIES. I SHALL NOT VISIT THE BED SHOP EVER AGAIN DUE TO THEIR POOR CUSTOMER SERVICE . THIS MAN HAD THE OUDACITY TO SAY" AND IF YOU TAKE THIS MATTER FURTHER THROUGH SOCIAL MEDIA , DO SO NOW"