EM
Emilio M
1 reviews | Active since Apr 2025
11 Oct 2025, 11:36
Don’t buy from the bed shop
We bought a dynamic supreme posture pocket bed for the value of R14500 in November 2024. The bed fell in, they said they will exchange the bed, when we got to the shop they said we can only get a bed for R9000 and we have to pay the delivery or we have to pay in. They said we have to turn the mattress the first 3 months and this was never mentioned when we bought the bed.
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The Bed Shop's replyOfficial
03 Nov 2025, 10:20Good morning, Emilio, Thank you for your feedback. We are very concerned to read about your negative experience at our Carnival Store. We sincerely apologise for the poor service you received.
We have immediately escalated your complaint to the Regional Manager for urgent investigation.
The Regional Manager will be contacting you directly.
Thank you, The Bed Shop Customer Care Team
Thank you, The Bed Shop Customer Care Team
The Bed Shop's reply03 Nov 2025, 10:20
Official
Good morning, Emilio, Thank you for your feedback. We are very concerned to read about your negative experience at our Carnival Store. We sincerely apologise for the poor service you received.
We have immediately escalated your complaint to the Regional Manager for urgent investigation.
The Regional Manager will be contacting you directly.
Thank you, The Bed Shop Customer Care Team
Thank you, The Bed Shop Customer Care Team