DISGUSTING SERVICE

I lay bayed a bed at The Bed Shop key west, I had a voucher at work for an amount of R2000 and I requested them to pay that voucher directly to the Bed Shop's account , damn do I now regret that decision. A lady by the name of Nthabiseng Mosehle confirms that the money is there with the same reference as my POP , however the dates are not the same. She is refusing to release my money. Her and her manager Minder blatantly refuses to release my money and saying that it is not mine. I am now treated like a ******** who is trying to ***** someone else money. If it wasn't my money, how would I know about it and even the amount. I sent Nthabiseng an email with my company's contacts for them to confirm that they have made a payment and now she had decided to ignore me completely. They have no customer service whatsoever, they are treating their customers like trash. I wish I could explain why the dates differ on their side (which she refused to show me the proof). So I sent them the POP and they are the only ones who says that the dates are not the same. Can they please bring back my money I AM NOT A ****** ********!! The assistance from the store Key West are doing their best to assist shame however boss Nthabiseng says NO!