HM
Hloni M
1 reviews | Active since Jun 2015
01 Jun 2015, 09:12
Delivery of incorrect products, and false promises
Hi there I am very unhappy with the level of service I received at The Bed Shop at Cresta this weekend. I purchased a bamboo Double bed but what was delivered to me was a double bed base without the base cover and an extra length mattress that doesn't fit on the base. I have attempted for the past two days to get the issue sorted but all I get is false promises the someone will be there to bring the correct products by the end of the day.
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The Bed Shop's replyOfficial
01 Jun 2015, 10:17Hello Hloni321,
Good morning Mr Matloga,
Thank you for bringing this to our attention, I understand that this are being resolved, we apologise for the inconvenience as there was a misunderstanding between the staff and the driver, although I understand that they have been in constant contact with you to sort out this problem and that they are on their way to you already.
Please accept our sincere apologies.
Good morning Mr Matloga,
Thank you for bringing this to our attention, I understand that this are being resolved, we apologise for the inconvenience as there was a misunderstanding between the staff and the driver, although I understand that they have been in constant contact with you to sort out this problem and that they are on their way to you already.
Please accept our sincere apologies.
The Bed Shop's reply01 Jun 2015, 10:17
Official
Hello Hloni321,
Good morning Mr Matloga,
Thank you for bringing this to our attention, I understand that this are being resolved, we apologise for the inconvenience as there was a misunderstanding between the staff and the driver, although I understand that they have been in constant contact with you to sort out this problem and that they are on their way to you already.
Please accept our sincere apologies.
Good morning Mr Matloga,
Thank you for bringing this to our attention, I understand that this are being resolved, we apologise for the inconvenience as there was a misunderstanding between the staff and the driver, although I understand that they have been in constant contact with you to sort out this problem and that they are on their way to you already.
Please accept our sincere apologies.