CUSTOMER TO BLAME FOR MANAGERS THEFT

On the 25/02/2020 I laybye'd a bed from the Bedshop in Germiston to the value R4000. I then paid a laybye amount of R2000. Due to the first hard lockdown, the store was closed and I was advised by by their head office to go to Edenvale for assistance. Upon arrival at Edenvale I was advised that the manager of the store in Germiston did not capture my laybye on the system MIND YOU I HAVE THE ****** RECEIPT. I was then informed by the manager of Edenvale to go and open a case against their manager as he was fired. Must I go to the Ombud to get my money back???