Complaint

Bad experience ever, I brought a bought on lay buy and while I was still paying for the lay buy, the store relocated without notification, to another city. I found notice and numbers on what used to be their store. When I called them, I queried regarding transportation costs, as to who is going to cover them, and I was told that it was me who must pay the costs. Looking at the costs, I has no other choice but to cancel as it is too much, I would have not travelled to another city to buy a bed, the reason why I bought by them is that they were near, so the costs were low. So now I have requested for a refund, for which I am not sure how long it will take to start the process. Bed shop, you need to up your game and put your customers first. Improve your admin and communication assemblief. Can someone help with my query please as my query has fallen into deaf ears. I'll be expecting your call on the number : ***