Bad shop

I had a terrible experience with this bed shop. In August, I lay-byed a bed from their Table Bay store in Cape Town, specifically explaining to the assistant that the bed needed to be delivered to Mthatha in the Eastern Cape. They assured me this wouldn’t be an issue since they have a store in Mthatha.

However, after fully paying for the bed in November, they informed me that the Eastern Cape store didn’t have stock. When I requested a refund, they failed to return my money. I needed the bed for the December holidays, but despite numerous calls to the store manager, I kept being told that the refund would be processed and sent to my account. To this day, I have not received my money back.

This shop clearly does not treat customers fairly, and I would not recommend them.