bad service and and refuse to exchange product!

Item: The Bed Shop
Rating: 1
Author: Nureena S

My folks bought a Rest Assured Orthopaedic Queen bed (huge high base with a Mattress) at the Bed Shop Uitenhage on the 16.09.2017, they were told that this bed set was 15 year guaranteed. In September my folks advised me that the base had cracked and it will crack further, my dad then went to the bed shop and spoke to Chantel Bruiners and advised her that he has a problem and that he cannot find his slip, that the base is cracked and going to crack further if they can just come and see, with a stink attitude she told my dad, sorry can't help u!my dad felt so humiliated they way she spoke to him with an attitude that he left, my dad then advised me above, the next day I contact her and she told me with an attitude sorry with out a slip I cant help you, I then told her why cant they check their records and delivery then she told me that their delivery books they only keep 3 months with them. I then asked her what can we do about this situation and its not fair for 15 years now they must sleep on a bed like this, she rep**** sorry nothing I can do, with numerous attempts still no help or assistance I then got so fed up that I asked her what your manager name and number is, with at attitude again she advised me well I am the manager. I then asked if I can speak to someone else she then said you can contact Dirk at their PE Branch on ********** 408, I eventually gave him a call he explained to me the story, but at this stage I was so shocked I had to phone up and down with no help, its just for one of the employees to come out and check the base out, I then asked him if I can let my folks get a bank statement as proof that the bed was bought by them and the date so that they can get the invoice that they are crying about, I mean my folks are old and make mistake by misplacing the slip. Dirk then mentioned to me that will be fine but then I will have to contact the bed shop that we bought it by, once again I have to contact Chantal, told her what dirk told me, I mailed her the statement and she said it was okay, she asked me the address of my folks so that they can have a look, gave it to her, I then received a mail stating sorry we need the original invoice that the bed was bought by them! I cannot believe this, this is ridiculous, I have the statement that they asked, so what else. I am very dissatisfied, running up and down for an invoice and then there is still no customer service and another thing disgusted in the pathetic attitude received from the bed shop manager Chantel. My folks don't want a refund they want them to come and check and replace the base that is it... please let me know who else can I contact to assist me, because this is unacceptable when the bed set is just a year old and must still last them for a few years

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Nureena S's updateReviewer Update

18 Dec 2018, 09:04

bad service and and refuse to exchange product! My folks bought a Rest Assured Orthopaedic Queen bed (huge high base with a Mattress) at the Bed Shop Uitenhage on the 16.09.2017, they were told that this bed set was 15 year guaranteed. In September my folks advised me that the base had cracked and it will crack further, my dad then went to the bed shop and spoke to Chantel Bruiners and advised her that he has a problem and that he cannot find his slip, that the base is cracked and going to crack further if they can just come and see, with a stink attitude she told my dad, sorry can't help u!my dad felt so humiliated they way she spoke to him with an attitude that he left, my dad then advised me above, the next day I contact her and she told me with an attitude sorry with out a slip I cant help you, I then told her why cant they check their records and delivery then she told me that their delivery books they only keep 3 months with them. I then asked her what can we do about this situation and its not fair for 15 years now they must sleep on a bed like this, she rep**** sorry nothing I can do, with numerous attempts still no help or assistance I then got so fed up that I asked her what your manager name and number is, with at attitude again she advised me well I am the manager. I then asked if I can speak to someone else she then said you can contact Dirk at their PE Branch on ********** 408, I eventually gave him a call he explained to me the story, but at this stage I was so shocked I had to phone up and down with no help, its just for one of the employees to come out and check the base out, I then asked him if I can let my folks get a bank statement as proof that the bed was bought by them and the date so that they can get the invoice that they are crying about, I mean my folks are old and make mistake by misplacing the slip. Dirk then mentioned to me that will be fine but then I will have to contact the bed shop that we bought it by, once again I have to contact Chantal, told her what dirk told me, I mailed her the statement and she said it was okay, she asked me the address of my folks so that they can have a look, gave it to her, I then received a mail stating sorry we need the original invoice that the bed was bought by them! I cannot believe this, this is ridiculous, I have the statement that they asked, so what else. I am very dissatisfied, running up and down for an invoice and then there is still no customer service and another thing disgusted in the pathetic attitude received from the bed shop manager Chantel. My folks don't want a refund they want them to come and check and replace the base that is it... please let me know who else can I contact to assist me, because this is unacceptable when the bed set is just a year old and must still last them for a few years

Nureena S's update18 Dec 2018, 09:04

Reviewer Update