Bad service

I bought a bed in November 2024 that came with 2 years warranty from the bed shop in Woodmead . The bed is making a squeaky sound which upon inspection I noticed that the base is broken, I then went to the shop and some lady assisted me telling me that they will bring me another bed the following week Tuesday which never happened, a week after that someone called me telling me what I was told was not the right procedure she then explained that I must send an email with pictures of the bed then they will call me, I then sent such email on the 24 November 2025 and I received a call on the 25th November confirming receipt of my email and they told me that they will send someone to come and inspect the bed on 2nd December, that never happened I then called the shop asking for the person that called me and made arrangements with me, I was told that he was busy with stocking as it was after month end and he will call me back which never happened again, I sent a follow up email on the 5th enquiring why I wasn’t called and a lady called me after receiving my email telling me that she is the one that must come and inspect the bed and she has never done it before and will ask her manager what to do then will give me a call, I told her that I can’t take another day off work following the failed appointment on the 2nd December so she must come on Saturday, today is the 14th December and I am still waiting for such a call.