BAD QUALITY BASE AND POOR SERVICE

I bought a mattress and base at the Bed shop in Cresta. When I first went to the store the lady that was assisting me was very nice and everything was delivered on time. A few months later, one foot would just come off while I was cleaning, then another completely broke- I'm not really sure why cause I wasn't really moving the base around except when cleaning and I don't have kids, I stay alone. I went to the shop to find out if the feet could be fixed, the two men I found at the store initially suggested that I used sellotape to attach the feet. I refused cause this base was fairly new, not even a year in and already its breaking. They then promised to come to my place and have it checked out and asked me to breaking the broken feet. I did that. It's been almost a month now and they still have not come to check the base. What is even more infuriating is that they've not communicated anything with me. I took time off from work on the day they promised to come and they were a no show. I called to check and was told they would come the following day cause they had car issues. Almost a month later and I still have not heard from them. I'm not happy with the quality of the base and the service I've received is really upsetting.