Bad customer service and experience

Yet another bad experience. Bought a bed online on the 02nd of February I am still to receive the item. No one is updating the online status on my profile, as of that is not enough no one is calling to update me on my order. I have been calling daily since last week and all I get is “I’ll call you back/ get the assigned store to call you back with feedback” spent my money there even paid for delivery now I am spending my airtime calling them daily. Who is supposed to be updating the other? No your service is ****. Can I now get someone to update me on the status of my bed or refund me.