1 reviews | Active since Nov 2011
Again Sagging of a exchanged Mattress - Bed City/The Bedshop
<p>My correspondence with The BedShop/ Bed City via Email a month later after following up verbally and the same story was told:</p> <p>-----Original Message-----</p> <p>From: Dolf van Vuuren Alias Q Strauss</p> <p>Sent: Monday, May 09, 2016 12:43 PM</p> <p>To: '***'</p> <p>Subject: RE- Again Sagging of a exchanged Mattress - Bed City/The Bedshop</p> <p> </p> <p>Good day Magda,</p> <p> </p> <p>As per telephone conversation. I Would hereby like to again report a customer complaint to either the store The Bed City Powerville Extension 2 or The Bedshop Bedworthpark, seeing that this is my second issued Orthopedic Supreme Tifree (Bambo Echo Bed/Set).</p> <p> </p> <p>I originally purchased the Orthopedic Supreme Tifree (Bambo Echo Bed/Set) from The Bed City Powerville Extension 2, with delivery in November 2015. I noticed the base consists of a material covered plastic crate type base which surely by the look can’t be very strong and eventually did collapse. The mattress started showing severe signs of sagging in the middle within three months usage time.</p> <p>At the end of January 2016 I returned to the store and the bed was eventually replaced by the The Bedshop Bedworthpark's store.</p> <p> </p> <p>Now I noticed the same thing is happening with the new mattress (the mattress sagging in the middle). The Bedshop Bedworthpark told me to provide them with the invoice for following up as attached.</p> <p> </p> <p>Although the stores terms and conditions of purchase are ‘No refunds on purchases’ I now want my money back as they have breached the adverti*****t warranty of a non sagging mattress twice, and I do not have to go through a re-occurrence of the same situation within in three months time ahead again. I am sorry but I am not accepting a exchange again, end of discussion.</p> <p>Please refund my money or Ill take the matter further.</p> <p>Regards</p> <p>Quintin Strauss</p> <p>----------------------------------------------------------------------------------------------------------------------------------------</p> <p>My telephone conversation with you today, please at least give me proper feedback, not the same repetitive story that you have discussed the problem with the representative.</p> <p>I am going to report you to the consumer council if I don't get feedback before the end of this week.</p> <p>Quintin Strauss</p> <p>***</p>