1 reviews | Active since Mar 2014
2nd bed springs comming out
we bought a bed from the bed shop in dec.... 2014 not even 4 month we had to return it as it was sagging and not straight... the bamboo model... then after a huge fight they decided to exchange the matress... as then all the same matressed were in same condition... so they gave me a hotel mattress as they call it... now all the springs in coming out... as a faulty factory fault they also told me that I have to bring back the matress so they could check it out first to see if we were telling the truth.. this morning I phoned the same branch and the lady told me that the guy who assisted us in the sale that day has resigned and she cant assist me.... now what type of service is that... she didn't even offered to give another number... so who must now take the loss... I stand up with back ache in the moring not to even say anything about the springs.... can someone assist me in taking this higher
As per our discussion this morning, we will arrange for an on-site inspection of your bed to attempt to establish the exact cause of your complaint and thereafter we will do whatever is necessary to get you back on our list of satisfied customers - we will not abandon or neglect your complaint, despite what the person who resigned failed to do. Please bear with us, we will attend to it today already and please accept our apology for the shabby service which you had to endure recently.
Kind regards,
THE BED SHOP TEAM.
As per our discussion this morning, we will arrange for an on-site inspection of your bed to attempt to establish the exact cause of your complaint and thereafter we will do whatever is necessary to get you back on our list of satisfied customers - we will not abandon or neglect your complaint, despite what the person who resigned failed to do. Please bear with us, we will attend to it today already and please accept our apology for the shabby service which you had to endure recently.
Kind regards,
THE BED SHOP TEAM.