zero stars

On 31.05.2026, we visited the Gateway kiosk to report ongoing issues with a mattress purchased from this company.

The individual present identified himself as the owner but did not provide his name. From the outset, his attitude was rude, dismissive, and confrontational. He raised his voice during the interaction, and at times appeared to be shouting while responding to our concerns. He made no effort to listen constructively or engage in resolving the issue.

He advised that complaints are handled by his wife and stated that there was nothing he could do to assist. Despite identifying himself as the owner, he refused to log our complaint, contact his wife, escalate the matter, or provide any assistance. He also did not provide a contact number and instructed us to find it ourselves.

The manner in which we were treated, including the raised voice and lack of willingness to assist, was deeply unprofessional and unacceptable. We were left with no clear channel to formally register our complaint.

This experience has significantly reduced our confidence in the handling of customer concerns.