PH
Pelo H

1 reviews | Active since Nov 2014

21 Dec 2018, 17:59

Unauthorized transaction on my account

I previously placed an order with Jouvence for 2 Jouvence creams which amounted to R68,00 and the other one was R67,00. My order number was 9BC1A470BC. The order was delivered and I was happy with what I had ordered and paid for with my debit card online. On the 12th December I received a call from Menlopark post office to collect a parcel. I could not make it to the post office and sent my husband to collect it on my behalf on 14 December 2018. To my surprise it was another set of creams that i did not order. Today a debit transaction of R999.99 and R998.00 was done on my account and I did not authorize this.

I request that hello Peter assist me to recover my money back into my account as I have not authorized this transaction.

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