CR
Chloë Rose
1 reviews | Active since Jan 2024
09 Jan 2024, 11:52
South African girls beware!
I ordered Mid-November. It is now almost mid January and I still haven't received my order. Customer service has stopped replying. Managed to make contact through Instagram and now they tell me the one thing I ordered is out of stock. Plus, nothing shipped. They would have probably just kept my money if I gave up and stopped trying to make contact. South African girls - stay far away from this business!
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The Beauty Bag's replyOfficial
22 Jan 2024, 14:57Good day Chloe
We sincerely apologize for the unacceptable delay and the frustrating experience you've had with your order. We understand the importance of receiving your products promptly and the need for clear communication throughout the process.
We sincerely apologize for the unacceptable delay and the frustrating experience you've had with your order. We understand the importance of receiving your products promptly and the need for clear communication throughout the process.
We regret that your attempts to reach our customer service were met with unresponsiveness, and we acknowledge that this is not the level of service we aim to provide. We appreciate your persistence in reaching out through Instagram, and we're committed to resolving the issues you've encountered.
Regarding the out-of-stock item and the lack of shipment, we understand how disappointing and inconvenient this must be for you. We assure you that we are actively investigating the situation and will take immediate steps to rectify the matter.
Your feedback is crucial to us, and we want to assure you that steps are being taken to address the communication breakdown and improve our services. We understand the trust you place in us, and we are dedicated to making things right.
We appreciate your patience and understanding as we work to resolve this matter promptly.
Once again, we apologize for the inconvenience caused, and we appreciate your feedback, which will help us enhance our services moving forward.
Sincerely,
The Beauty Bag Team
The Beauty Bag's reply22 Jan 2024, 14:57
Official
Good day Chloe
We sincerely apologize for the unacceptable delay and the frustrating experience you've had with your order. We understand the importance of receiving your products promptly and the need for clear communication throughout the process.
We sincerely apologize for the unacceptable delay and the frustrating experience you've had with your order. We understand the importance of receiving your products promptly and the need for clear communication throughout the process.
We regret that your attempts to reach our customer service were met with unresponsiveness, and we acknowledge that this is not the level of service we aim to provide. We appreciate your persistence in reaching out through Instagram, and we're committed to resolving the issues you've encountered.
Regarding the out-of-stock item and the lack of shipment, we understand how disappointing and inconvenient this must be for you. We assure you that we are actively investigating the situation and will take immediate steps to rectify the matter.
Your feedback is crucial to us, and we want to assure you that steps are being taken to address the communication breakdown and improve our services. We understand the trust you place in us, and we are dedicated to making things right.
We appreciate your patience and understanding as we work to resolve this matter promptly.
Once again, we apologize for the inconvenience caused, and we appreciate your feedback, which will help us enhance our services moving forward.
Sincerely,
The Beauty Bag Team