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Monika M
1 reviews | Active since Dec 2015
22 Jan 2024, 10:41
Shocking service from The Beauty Bag
The worst customer service, I will never order from the Beauty Bag again. I have emailed and emailed them, as has my daughter - minimal response and no help at all. She ordered 2 Sol de Janeiro products from them on the 27th November 2023, was emailed and told her products would be delivered "in 5 to 7 working days". One product was delivered 6 weeks later, the other is still missing. Apparently the courier they use "was hijacked and the parcel was lost". I don't care what the story is now, 2 months later. I want a refund, but can get no email response from them now to make this happen.
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The Beauty Bag's replyOfficial
22 Jan 2024, 14:48Dear Monika,
We sincerely apologize for the inconvenience you and your daughter have experienced with our service. We understand the frustration caused by the delay in your order and the lack of communication. This falls short of the standards we aim to uphold, and we genuinely regret any disappointment this has caused.
We acknowledge the unusual circumstances surrounding the delayed delivery and the unfortunate incident with the courier. However, we fully understand your concern and share your sentiment regarding the missing product. Our team is committed to resolving this matter and doing everything we can from our side.
To address your request for a refund, we are actively working on improving our communication channels to ensure that your concerns are addressed in a timely manner. We understand the urgency of your situation, and we are taking immediate steps to rectify the issues you've encountered.
Please bear with us as we investigate this matter further and expedite the resolution process. In the meantime, we assure you that your request for a refund has been acknowledged, and we are committed to refunding you as soon as possible.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to make things right.
Thank you for bringing this to our attention.
Sincerely,
The Beauty Bag Team
The Beauty Bag's reply22 Jan 2024, 14:48
Official
Dear Monika,
We sincerely apologize for the inconvenience you and your daughter have experienced with our service. We understand the frustration caused by the delay in your order and the lack of communication. This falls short of the standards we aim to uphold, and we genuinely regret any disappointment this has caused.
We acknowledge the unusual circumstances surrounding the delayed delivery and the unfortunate incident with the courier. However, we fully understand your concern and share your sentiment regarding the missing product. Our team is committed to resolving this matter and doing everything we can from our side.
To address your request for a refund, we are actively working on improving our communication channels to ensure that your concerns are addressed in a timely manner. We understand the urgency of your situation, and we are taking immediate steps to rectify the issues you've encountered.
Please bear with us as we investigate this matter further and expedite the resolution process. In the meantime, we assure you that your request for a refund has been acknowledged, and we are committed to refunding you as soon as possible.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to make things right.
Thank you for bringing this to our attention.
Sincerely,
The Beauty Bag Team