bB
biancabachfischer B
1 reviews | Active since Apr 2017
04 Jan 2024, 16:12
Poor service!!
I have placed an order on the 25th of November 2023, they sent a whatsapp message that my products will be shipped before Christmas, i have since followed up on whatsapp and email with no response. They delete all negative reviews on social media and the internet. I am yet to receive any feedback on my order which was placed and paid for 6 WEEKS ago. Very quick to advise you that there are items in your cart is there anything they can help with in order to check out. But the customer service is disgusting. I am not one to complain but this is ludicrous. If you do not have stock SAY SO. If there are other reasons for the poor service Communicate this to your PAYING customers.
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The Beauty Bag's replyOfficial
22 Jan 2024, 15:01Dear Bianca
We sincerely apologize for the delays and the lack of communication you experienced with your order. We understand the frustration caused by the extended wait and the difficulty in obtaining information about your purchase.
We sincerely apologize for the delays and the lack of communication you experienced with your order. We understand the frustration caused by the extended wait and the difficulty in obtaining information about your purchase.
We regret to hear about your challenges in reaching us through WhatsApp and email. We acknowledge that this has been a source of frustration, and we're actively working to address our communication channels to provide more timely and effective responses.
Regarding your concerns about negative reviews, we appreciate all feedback from our customers, both positive and negative. We are committed to transparency and continuously improving our services. We apologize for any perception that we delete negative reviews, and we assure you that we value all customer feedback as it helps us identify areas for improvement.
Your point about stock availability and clear communication is well taken. We understand the importance of setting accurate expectations and keeping our customers informed throughout the process. We sincerely apologize for the inconvenience caused by the lack of information on your order.
We are actively investigating the status of your order and will take immediate steps to provide you with the necessary updates. Your satisfaction is our priority, and we appreciate your patience as we work to resolve this matter.
We value your feedback and are committed to making the necessary improvements to enhance future experiences with us.
Once again, we apologize for the inconvenience caused.
Sincerely,
The Beauty Bag Team
The Beauty Bag's reply22 Jan 2024, 15:01
Official
Dear Bianca
We sincerely apologize for the delays and the lack of communication you experienced with your order. We understand the frustration caused by the extended wait and the difficulty in obtaining information about your purchase.
We sincerely apologize for the delays and the lack of communication you experienced with your order. We understand the frustration caused by the extended wait and the difficulty in obtaining information about your purchase.
We regret to hear about your challenges in reaching us through WhatsApp and email. We acknowledge that this has been a source of frustration, and we're actively working to address our communication channels to provide more timely and effective responses.
Regarding your concerns about negative reviews, we appreciate all feedback from our customers, both positive and negative. We are committed to transparency and continuously improving our services. We apologize for any perception that we delete negative reviews, and we assure you that we value all customer feedback as it helps us identify areas for improvement.
Your point about stock availability and clear communication is well taken. We understand the importance of setting accurate expectations and keeping our customers informed throughout the process. We sincerely apologize for the inconvenience caused by the lack of information on your order.
We are actively investigating the status of your order and will take immediate steps to provide you with the necessary updates. Your satisfaction is our priority, and we appreciate your patience as we work to resolve this matter.
We value your feedback and are committed to making the necessary improvements to enhance future experiences with us.
Once again, we apologize for the inconvenience caused.
Sincerely,
The Beauty Bag Team