The Beautiful Group SA

<div>@thebeautifulgroupsa I placed an order in October online with the knowledge that it was to be delivered mid-November. The money was immediately deducted from my account. I received an email saying that they were delayed till end-November. Nothing arrived. I followed up a few times and only 1 mail was answered : "they are on their way either Friday or Monday". By mid-December, I had received nothing. I went on their website to find it has been taken down. I sent them a message on their Facebook page via Messenger - no reply. I sent their contact person a WhatsApp - no reply. I tried to phone their contact person - no reply. Eventually after losing my patience and sending an ultimatum - the lady rep**** saying it had already left the last week, and "did the courier not phone you?" They blamed the (reputable) courier who I use regularly with no issues. I voiced this experience on my Mum's Group to find that it's not an isolated one! Funny, my order arrived the next day (overnight delivery even though they said it had left the week before) - and the order was INCORRECT - they had just substituted an item, one I would never have chosen... Apparently, this has been done to a few other mums who also ordered! I will NEVER, EVER order from this group again. They have 0 customer service - and to be honest, I think if I didn't chase and demand my goods would most probably never have arrived!</div>