You Unimportant Customer

What should have been an amazing first experience, turned out to be an overwhelming disappointment for my wife and I. It was 11.15am on the 30/03/2022 when we found what appeared to be a lovely venue, for a hot beverage and snack. A pleasant enough waiter came to assist with seating inside although we wanted outside. The garden was fully booked from 12.00pm. There were a few open tables which I pointed out. The waiter immediately said he would call the manager who had more authority than him, giving the distinct impression an option was available. Instead, the manager JP came along with such passive aggression making it clear there was no room for discussion. I was not going to get into any debate and told JP I was more disappointed in his attitude and would do a review. He arrogantly pointed out we were on cctv and he was the one in charge with extended authority to respond to any review. He was quick to point out that the cameras would pick up his friendly body lanuage thus exonerating him of my potential poor review. The owner needs to seriously review such passive aggressive hidden attitude and lack of ability of would be more senior staff or maybe even part owner, whose attitude does not allow them to be more customer centric.