MN
McMuffin N/A

1 reviews | Active since Sept 2021

29 Sept 2021, 15:56

Don't buy here, They love false advertising

they love false advertising. And when you phone and query about it they go and change the product description , half an hour after I opened my package and complained , how sneaky! I took screenshots before and after... this place is the worst

Please read till the end and I would appreciate any advice

First of all I purchased Dragon shield art sleeves and I paid, they notified me that I won't receive the product as it was not supposed to be on the website they do not have it , (and this is my fault how?) how was I able to pay for a product that they do not have? 2nd I purchased pocket sleeves (24 pocket pages) in the description it states "50 tough binder pages pr. pack" (now I expect when I purchased it, it would be a pack of 50 as in the description) When I received my parcel It is only a singe page... so I phone them to query because this is not what I paid for, the assistant manager explained if I wanted 50 I should have bought 50 , I mentioned what the description said (it said nothig of being sold as single pages) so I put the phone down to calm down for a minute.... I also purchased a 18 pocket dragon shield page (awaiting delivery) which does not make sense when I paid for this it all showed that it is in stock , so I phone back to ask if this is also going to be 1 page or 50 (the description also said "50 tough binder pages pr. pack" ) the assistant manager said the same as with the 24 pocket, (when I bough this one I could only add 1 to my cart) she asked that I send an email , she spoke to the owner he will resolve the problem. I did do so even provided contact details... Till now one has contacted me

0
Replies (2)
The Batcave Tabletop Gaming and Geek Culture
The Batcave Tabletop Gaming and Geek Culture's reply29 Sept 2021, 17:35
Official
We're sorry about your bad experience; the description was not changed out of anything sneaky – as soon as you brought it to our attention, we changed it so future customers would not have the same problem as you did.  We used the standard manufacturer description, and we checked other online stores selling single sleeves, they have exactly the same description.   
 
The Dragon Shield Art sleeves were product support and this was an honest mistake, as they weren't meant to be online; it was 20c for a R250 product, I don't think it's reasonable to think this was not an error. 
 
We’re investigating why the not-for-sale product support ended up on our public facing website, we have taken it up with our eCommerce provider (Shopify) as it’s not the first time it has happened and it’s a matter beyond our control that we hope can be resolved soon. 
MN
McMuffin N/A's update29 Sept 2021, 20:40
Reviewer Update
It still ask why I paid for a product and do not receive what I paid for, I was mislead by your false advertising.

Why is it when I communicate via social media you only decide to answer me?
I phoned and I send 3 emails and there was no response

I still do not know what the following steps are to correct your technical error. I still stand by the fact that it is extremely disappointing that you changed the product description without even communicating with me on how it will be corrected I feel betrayed and hurt by shopping on your website